Grievance Policy

GRIEVANCE REDRESSAL POLICY

Last updated: 18 September 2026

1. Purpose

At www.jewelmaze.co.in, customer satisfaction is important to us. We aim to provide a transparent and responsive mechanism for addressing concerns relating to products, services, payments, orders, deliveries, returns, refunds, or other matters connected with the Site.

This policy is intended to operate in accordance with applicable consumer protection and e-commerce laws and regulations.

2. How to Raise a Grievance

Customers may raise a grievance by emailing:

support@jewelmaze.co.in

Where relevant, please include:

· Full name and contact details (email address and phone number).

· Order number, transaction ID, or other reference number.

· A clear description of the grievance and the resolution requested.

· Relevant photographs, videos, invoices, or other supporting documents, where applicable.

3. Acknowledgement

We will endeavour to acknowledge receipt of a grievance within 48 hours of receiving it.

4. Resolution

We aim to resolve grievances within 7 working days where reasonably possible. Where additional time is required because of the nature of the complaint, third-party verification, courier investigation, payment reconciliation, or other circumstances, we will communicate the status and expected next steps. Nothing in this policy limits any statutory time period or consumer right available under applicable law.

5. Grievance Officer – Escalation

If a concern is not resolved satisfactorily through customer support, you may escalate it to the designated Grievance Officer.

Name: Grievance Officer

Email: support@jewelmaze.co.in

Support phone: +91-8796849210

Working hours: Monday to Saturday, 10:00 AM – 6:00 PM

The Grievance Officer will review escalated complaints and coordinate an appropriate response in accordance with applicable law.

6. Contact Details

Marketed by: Hyper Reach Marketing Services

1st Floor, A-553, Gali No. 15, Mahavir Enclave Part-2, Uttam Nagar, New Delhi – 110059