PRIVACY POLICY
Last updated: 18 September 2026
1. Introduction
Hyper Reach Marketing Services (“Company”, “we”, “our”, or “us”) operates www.jewelmaze.co.in (the “Site” or “Service”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit the Site, place an order, contact us, or otherwise interact with us.
By using the Site, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek consent in the manner required by law.
2. Definitions
Personal Data / Personal Information: information that relates to an identified or identifiable individual, to the extent protected by applicable law.
User / Customer: an individual who visits the Site, creates an account where available, places an order, or otherwise interacts with us.
Data Principal: an individual to whom personal data relates, where this term applies under Indian data-protection law.
Data Fiduciary: the entity that determines the purpose and means of processing personal data, where this term applies under Indian data-protection law.
Service Providers: third parties that process or otherwise handle information on our behalf for functions such as payments, logistics, hosting, analytics, communications, security, customer support, or technology.
3. Information We Collect
Depending on how you use the Site, we may collect:
· Identity and contact information such as name, email address, mobile number, and delivery/billing address.
· Order and transaction information such as products purchased, order number, payment status, delivery details, returns, refunds, and customer-service interactions.
· Payment-related information required to complete a transaction. Full card credentials are generally handled directly by the relevant payment processor rather than stored by us.
· Technical and usage information such as IP address, browser type, device information, operating system, pages viewed, approximate timestamps, referring pages, and diagnostic information.
· Cookie and similar technology data, as described below.
· Information you voluntarily provide through reviews, feedback, surveys, customer-support requests, forms, or other communications.
4. Information We Do Not Intentionally Collect
We do not intentionally request unnecessary sensitive personal information through the Site. Please do not send us passwords, UPI PINs, card CVVs, banking passwords, or other authentication credentials through email, chat, or customer-support messages.
5. How We Use Personal Data
We may use information for purposes including:
· Processing and fulfilling orders, payments, deliveries, returns, exchanges, and refunds.
· Providing customer support and responding to enquiries, complaints, and grievances.
· Creating and administering customer accounts, where accounts are offered.
· Sending transactional communications such as order confirmations, shipping updates, delivery notifications, and service messages.
· Sending promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing communications.
· Improving products, services, website functionality, security, and customer experience.
· Preventing fraud, abuse, unauthorised transactions, and other security incidents.
· Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements.
· Enforcing our Terms and Conditions and protecting our legal rights.
· Carrying out other purposes disclosed at the time information is collected or otherwise permitted by applicable law.
6. Cookies and Similar Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to keep the Site functioning, remember preferences, understand usage, improve performance, support security, and, where permitted, measure or personalise marketing.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Site functionality. Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent through the available controls.
7. Sharing and Disclosure of Information
We may share information, where necessary and lawful, with:
· Payment gateways, banks, BNPL/EMI providers, and fraud-prevention providers.
· Courier, logistics, warehousing, and delivery service providers.
· Technology, hosting, analytics, customer-support, communications, and security service providers.
· Professional advisers, auditors, insurers, and legal or regulatory authorities where required.
· A buyer, successor, or other relevant party in connection with a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
· Other parties where you have provided consent or where disclosure is otherwise permitted or required by law.
We do not sell your personal information for monetary consideration. We may share information with service providers as necessary to operate the Site and fulfil orders.
8. Payment Information
Payments may be processed by third-party payment providers. We do not intend to store full payment-card credentials on our own systems where the payment is handled directly by the payment provider. The provider's own privacy policy and terms may also apply.
9. Data Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, fraud prevention, accounting, tax, legal compliance, dispute resolution, and enforcement of agreements. Retention periods may vary depending on the type of information and applicable legal requirements.
11. International / Cross-Border Transfers
Some service providers or technology infrastructure may process information outside your state or country. Where personal information is transferred across borders, we will do so subject to applicable legal requirements and appropriate safeguards.
12. Your Choices and Rights
Depending on applicable law, you may have rights relating to access, correction, deletion/erasure, withdrawal of consent, objection or restriction of certain processing, portability, and grievance redressal. The availability and scope of these rights may vary by jurisdiction and the nature of the processing.
To make a privacy request, contact support@jewelmaze.co.in. We may need to verify your identity before acting on a request. We may also retain information where required or permitted by law.
13. Marketing Communications
You may opt out of promotional communications by using the unsubscribe mechanism provided in the message or by contacting us. Opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.
14. Third-Party Websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.
15. Children's Privacy
The Site is intended for users aged 18 years and above. We do not knowingly collect personal information from children under 18 for independent use of the Site. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective/last-updated date. Where required by law, we will provide additional notice of material changes.
17. Applicable Indian Data-Protection Framework
We intend to comply with applicable Indian privacy and data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and provisions as and when they come into force. Where a legal requirement applies to a particular processing activity, this Privacy Policy will be interpreted subject to that requirement.
18. Contact Us
Marketed by: Hyper Reach Marketing Services
1st Floor, A-553, Gali No. 15, Mahavir Enclave Part-2, Uttam Nagar, New Delhi – 110059
Email: support@jewelmaze.co.in
Support phone: +91-8796849210
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM