Cancellation Policy

ORDER CANCELLATION POLICY

Last updated: 18 September 2026

1. General

We process orders promptly through www.jewelmaze.co.in. Customers should review the product, quantity, shipping address, contact details, and payment information before placing an order.

2. Cancellation Requests

Once an order has been confirmed and processing has commenced, cancellation may not be possible. If a cancellation option is available before processing or dispatch, the customer may request cancellation through customer support.

Cancellation requests are subject to the status of the order and applicable law. Nothing in this policy is intended to restrict a right that cannot legally be excluded.

3. No Order Modifications After Confirmation

After an order is confirmed, changes to the product, quantity, shipping address, payment method, or other order details may not be possible. Customers should contact us promptly if a correction is required; we will assist where operationally feasible.

4. Cancellation by the Company

We may cancel an order, in whole or in part, where permitted by law, including in circumstances such as:

· The product is unavailable, out of stock, or discontinued.

· There is a material pricing, product, inventory, or listing error.

· The delivery address is outside our serviceable area.

· A COD or high-value order cannot be verified.

· Fraud, misuse, or an unauthorised transaction is reasonably suspected.

· A technical or operational issue prevents fulfilment.

5. Refunds for Orders Cancelled by Us

If a prepaid order is cancelled by us and a refund is due, the eligible amount will be refunded to the original payment method, subject to payment-provider processing timelines and applicable law. We generally aim to initiate such refunds within 7 business days.

For COD orders cancelled before dispatch, no payment is collected and no refund is ordinarily required.