RETURN & REFUND POLICY
Last updated: 18 September 2026
1. Scope
Thank you for shopping at www.jewelmaze.co.in. This policy applies to orders delivered within India and explains the process for eligible returns, replacements, exchanges, and refunds.
2. Return / Complaint Window
Please raise a return, replacement, exchange, or product-related complaint within 24 hours of delivery. Requests received after this period may not be accepted, subject to applicable law and the nature of the issue.
3. General Conditions
A return, replacement, exchange, or refund may be approved where applicable if:
1. The product received is damaged, defective, incorrect, incomplete, or materially different from the product ordered.
2. The product has not been damaged or misused while in the customer's possession.
3. The product is returned in its original condition, unused, unwashed, and undamaged, where a return is applicable.
4. Original packaging, accessories, tags, labels, manuals, and other included items are retained, where applicable.
5. The customer provides reasonable photographs, videos, or other evidence requested for verification.
Eligibility is determined after verification and may vary by product category.
4. Non-Returnable Products
For hygiene, safety, and other product-specific reasons, certain items such as personal care products, undergarments, consumables, and other products identified as non-returnable on the product page may not be eligible for return, except where the product is damaged, defective, incorrect, or otherwise subject to a non-excludable consumer right.
5. Damaged or Defective Products
If a product arrives damaged or defective, please contact us as soon as possible with clear photographs and, where available, an unboxing video showing the condition of the package and product. After verification, we may offer a replacement, repair, exchange, or refund, depending on product availability and the nature of the issue.
6. Missing Items
If an item is missing from a shipment, please notify us within 24 hours of delivery with the order details and supporting evidence. After verification, we may arrange reshipment or a refund for the missing item, as applicable.
7. Wrong Product / Exchange
If you receive a product different from the one ordered, please notify us within 24 hours. If you ordered the wrong product yourself, an exchange may be considered within 24 hours, subject to product availability, eligibility, and applicable return shipping charges.
8. Refund Processing
Once the returned product is received, where a return is required, we will inspect and verify the claim. If a refund is approved, we generally aim to process it within 7 business days from receipt/verification of the returned product. The time taken by banks, UPI providers, card issuers, or other payment providers may vary.
Refunds will normally be made to the original payment method. For COD orders, refunds may be processed to the bank account, UPI ID, or other method reasonably requested and verified by us.
9. Shipping Delays and Delivery Issues
Courier or logistics delays do not ordinarily qualify for a product refund where the product itself is not defective or otherwise eligible for a refund. We will, however, assist with tracking and resolution of delivery issues.
10. Unboxing Video
An unboxing video can significantly assist in verifying damage, tampering, missing items, or wrong-product claims and may be requested for such claims. The absence of a video may affect our ability to verify a claim, but this policy does not exclude any consumer right that cannot legally be excluded.
11. Final Review
All return, replacement, exchange, and refund requests are subject to verification against this policy, the order records, product condition, and applicable law.
12. Contact Us
Marketed by: Hyper Reach Marketing Services
1st Floor, A-553, Gali No. 15, Mahavir Enclave Part-2, Uttam Nagar, New Delhi – 110059
Email: support@jewelmaze.co.in
Support phone: +91-8796849210
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM
Warranty Policy
All eligible JewelMaze products are covered by a limited warranty of 6 months from the date of delivery, subject to the applicable product warranty terms. The warranty covers manufacturing defects and functional issues arising under normal use. It does not cover damage caused by misuse, accidents, water or moisture exposure where the product is not water-resistant, normal wear and tear, scratches, broken glass, straps, batteries, or unauthorised repairs or modifications, unless specifically stated otherwise for the product. Warranty claims are subject to verification and may be resolved through repair, replacement, or another appropriate remedy at our discretion, subject to availability and applicable law. Customers may be asked to provide the order details, product photographs/videos, and other information reasonably required to verify the claim.