SHIPPING POLICY
Last updated: 18 September 2026
1. Scope
This Shipping Policy applies to orders delivered within India.
2. Order Processing
· Orders are generally processed and dispatched from our warehouse within 1–2 business days after successful order confirmation and payment verification, where applicable.
· Orders placed on Sundays or public holidays are generally processed on the next working day.
3. Estimated Delivery Timelines
· Delhi NCR: generally 2–3 business days after dispatch.
· Other serviceable locations: generally 3–7 business days after dispatch.
· Remote or difficult-to-service locations: delivery may take longer depending on courier serviceability.
Delivery timelines are estimates and may be affected by courier delays, weather, festive periods, strikes, public events, operational disruptions, address issues, or other circumstances beyond our reasonable control.
4. Delivery Locations
We deliver across India to serviceable pin codes through our logistics partners. We currently do not offer international delivery. Delivery to P.O. Boxes, military addresses, or other restricted locations may not be available.
5. Shipping Charges
· Shipping charges, if any, depend on factors such as delivery location, order value, product characteristics, and promotional terms.
· Any applicable shipping charge will be displayed at checkout before payment.
· Free-shipping offers may be subject to minimum order values, selected products, locations, or other terms displayed with the offer.
6. Order Tracking
· Once an order is dispatched, we generally send tracking information by email, SMS, WhatsApp, or another available communication channel.
· You can use the tracking information to follow the shipment through the relevant courier partner.
· If tracking information is not received within 48 hours after order confirmation, please contact support@jewelmaze.co.in.
7. Delivery Attempts and Failed Delivery
Courier partners generally make multiple delivery attempts. If delivery fails because of an incorrect or incomplete address, customer unavailability, refusal to accept delivery, or another customer-related reason:
· The shipment may be returned to us.
· A prepaid order may require additional shipping charges if re-shipment is requested, where permitted and disclosed.
· Repeated COD delivery failures may result in COD being restricted for future orders.
Any refund or re-shipment will be handled in accordance with the Return & Refund Policy, Order Cancellation Policy, and applicable law.
8. Courier Partners
We may use logistics providers including DTDC, Blue Dart, Delhivery, Xpressbees, Ekart, Shadowfax, India Post, ATS, and other service providers. Courier selection depends on serviceability, destination, product, capacity, and operational considerations.
9. Damaged or Tampered Packages
Please inspect the package at delivery where reasonably possible. If the package appears visibly damaged, tampered with, or incomplete, please refuse delivery where appropriate or record the issue with the delivery executive and contact us on the same day. Please also retain packaging and supporting evidence.
10. Non-Working Days
Sundays and public/bank holidays may not be counted as processing or delivery business days. Actual schedules may vary by location and courier.
11. Company Details
Marketed by: Hyper Reach Marketing Services
1st Floor, A-553, Gali No. 15, Mahavir Enclave Part-2, Uttam Nagar, New Delhi – 110059
Email: support@jewelmaze.co.in
Support phone: +91-8796849210
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM